Guitar Gallery only replace products or reimburse the costs for items that are defective due to manufacturing faults or damaged during the shipping process . The term “damaged” does not include reasonable wear through usage or through negligence of handling, including excessive humidity or heat exposure. In the unlikely event of there being a defect, our experts will assess the product and establish the cause of the defect and act accordingly.

If you need to exchange it for the same item, send us an email at and send your item to: 24 Hoogenhout Crescent, Lonehill, Gauteng ZA 2062.


To return your product, you should mail your product to: 24 Hoogenhout Crescent, Lonehill, Gauteng ZA 2062.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are only refundable in cases where the faults are manufacturing related or damaged during the shipping process.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.