I recently had occasion to purchase a Martin HD-28 from Guitar Gallery. I dealt exclusively with Stephan Burger, who not only proved that he knew his product range well, but who was most helpful in concluding the deal. Stephan kindly arranged intercity courier transport, and the guitar arrived on time and in perfect condition, boxed in the official Martin shipping carton, snug inside its hard shell Martin case, exactly as promised. All accompanying paperwork arrived with the Martin, and Stephan kept me fully updated at every progress point, from shipping to delivery, and followed up more than once after delivery to make sure I was satisfied. A really great company from which to buy a truly great product.